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Our Privacy Policy.

Privacy Policy

Your privacy is important to us. This privacy policy explains how we deal with the personal Information collected through this Website www.ecscanberra.com.au (“the Site”) or otherwise from you. In this policy, “Visitors” means people that visit the Site and “Customers” means people who purchase goods from us. The term (“Users”) refers collectively to Visitors and Customers. Environmental Cleaning Solutions own the Website (“ECSC”, “us”, “our”, “we”) and this Privacy Policy explains how we deal with personal Information.

Collecting Personal Information

Personal Information means any information that is identifiable to a person. We collect Personal Information directly from Users. Personal Information is collected for the primary purpose of selling goods to Customers and answering queries. We do not actively collect Information from third parties.

We may collect the following Information from Users who engage with us:

  • Name
  • Email address
  • Telephone Number(s)
  • Address

This Information is required to process orders. If you do not wish to provide the personal Information requested, we cannot process your enquiry online. 

Using Personal Information

We use your Personal Information to:

  • Collect your enquiry;
  • Communicate with customers;
  • Confirm your need; and
  • Answer queries; 

Sensitive Information

Sensitive Information refers to personal Information that has increased sensitivity such as Information that relates to health and personal beliefs. We do not collect sensitive Information as a matter of course.

Use of Cookies

To use this Site, you will have consented to our use of Cookies. If you reside in the EU and do not consent to our use of cookies, you must leave this Site and notify us immediately on the email address above. You can withdraw your consent at any time by disabling cookies in your browser and then re-visiting the Site. Cookies do not contain personal Information in themselves but can be used to identify you when combined with other Information. Cookies are small files that a site transfers to your computer’s hard drive through your Web browser that enables the Site’s systems to recognise your browser and capture and remember certain Information. At times we may use cookies to keep track of advertisements and compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. The ‘cookies’, or small text files, are placed on your machine to help the Site provide a better user experience. In general, cookies are used to retain user preferences, store Information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. We will delete all data obtained through cookies every three months, which means we only keep this data for a maximum of three months.

Disclosure of Personal Information

We may use contractors and third-parties to services to you. We will only disclose Information to these parties as is reasonably required to deliver our service. By purchasing products from us, the Customer consents to the disclosure of Information in accordance with this clause. We may use a third-party payment provider. Payments made online are made directly to the third-party provider; we do not retain the Customer’s credit card or bank details. Customers should read the Privacy Policy of our third-party provider for more Information about how it deals with personal Information. We do not sell, trade or otherwise transfer Personal Information to third parties. We may disclose personal Information to:

  • trusted third parties who assist with operating our Website, conducting our business or servicing you;
  • comply with the law; or
  • to enforce our Site policies.

We do not otherwise disclose Information to any third parties, and it does not disclose any personal information to anyone outside of Australia.

Using pseudonyms and anonymity

Visitors can use the Site anonymously. We do not permit Customers to make an enquiry or make purchases using pseudonyms or anonymously. 


The security of Personal Information is important to us. We commit to maintaining security arrangements to prevent unauthorised access, disclosure and loss of personal Information. However, we cannot guarantee the security of Information transmitted through the internet is impenetrable. We will keep Personal Information for as long as required to provide its services and as the law requires.

Third-party sites

This Site may contain links to third party Sites. When you leave the ECSC website, we are no longer responsible for using your Personal Information, and you will need to view the Privacy Policy of the third-party Site.

Updating and Accessing Personal Information

Customers should keep personal Information up to date. If you would like to access personal Information held by us, you can send a request our Website contact form. All inquiries or concerns regarding this privacy policy should be directed to info@ECScanberra.com.au 

Privacy Concerns – Australian Citizens

All inquiries or concerns regarding this privacy policy should be directed to Sam at Info@ECSCanberra.com.au and we will endeavour to respond within 28 days.

Please contact us
to discuss your needs.

We can have the staff, experience and proven capability to support your needs.

Our hours

8.30 AM – 5.30 PM
Monday – Friday

8.30 AM – 12.00 PM

Contact us
Phone: 0262312979
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